Refund Policy

In case of damaged or defective products, please contact our customer service within 48 hours of receiving the order. We will arrange for a replacement or issue a refund for the affected items.

If you are not satisfied with your purchase of non-live, non-customized products, you may request a refund within 14 days of receipt. The items must be returned in their original condition, and the customer will be responsible for the return shipping costs.

Refunds will be processed within 7 business days after receiving the returned items. The original payment method used for the purchase will be credited.

Contact Us:

If you have any questions or concerns regarding our shipping and refund policy, please reach out to our Customer Service team:


Phone: 737-328-7990

We are dedicated to providing exceptional service and ensuring your satisfaction with our products. Thank you for choosing Moss Artistry for your green, nature-inspired lifestyle.